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Utilities & Home Stability Help

An overdue bill or shutoff notice needs a clear next step. Ask the utility about payment options and local programs about available aid.

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What this covers

Utility bill assistance, LIHEAP (heating/cooling assistance), weatherization, water bill assistance, utility shutoff prevention, and energy efficiency programs.

Does not cover: Home repairs, internet service (see Phone & Internet), or property taxes.

Who is this for?

Anyone struggling to pay utility bills or facing a shutoff notice. Most programs are income-based.

How help usually works

Ask the utility about a payment plan. A local aid group may help with a bill. Funds, rules and dates differ by place.

When help can start: Ask when staff will review your form and when funds could be paid. Applying does not promise aid.

How to start

  1. Have a shutoff notice? Tell the utility the date when you call.
  2. Ask about a payment plan and local aid, such as LIHEAP.
  3. Ask if applying for aid changes the shutoff date. Do not assume it does.

What to bring

Have your bill and any shutoff notice ready. Ask what proof of income, address or ID the aid group needs.

If you need help soon

Have a shutoff date? Call the utility now and ask what you can do. For other help, ask an aid group when you can apply.

Related help

You can also explore:

Money & JobsHousing & ShelterPhone & Internet AccessSenior Support

Can't find what you need? 211 · 911 — Call 211 where available — free and confidential. In an emergency, call 911.

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